Return / Exchange Policy – Gold Era Skip to content

Return / Exchange Policy

Duration: Items can be returned or exchanged within 30 days of purchase.

Condition: Products must be in their original, unworn condition, accompanied by the sales receipt.

Exclusions: Custom-made or personalized items are not eligible for return or exchange.

Process: Returns must be initiated through customer service, and items should be sent back in secure packaging.

Refunds: Upon receipt and inspection, eligible returns will be refunded to the original payment method within 7-10 business days.

Exchanges: Subject to stock availability. If an item is not available, a store credit or refund will be offered.

Restocking Fee: A nominal restocking fee may apply for returns, not for exchanges.

Proof of Purchase: Required for all returns and exchanges.

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